Privacy Policy

Last updated: 23 September 2026

Overview

Al Nasser operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”).

How this policy applies

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us.

Priority of this policy

If there is any conflict between our Terms & Conditions and this Privacy Policy regarding the collection, processing or disclosure of your personal information, this Privacy Policy will prevail.

1. Who we are

The Services are operated in the State of Qatar by Alrasheed Alaalmia For Trading Company (a limited liability company), trading as Al Nasser (commercial registration no. 184822, tax registration no. 5004850632), Building 26, Street 343, Zone 38, Al Sadd, Doha, Qatar. We process your personal information in accordance with Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016).

2. Information we collect

• Contact details: your name, delivery and billing address, phone number and email address.
• Order information: the products you view, add to your cart, buy, return or exchange, your order history and your chosen payment method. We do not store full card numbers; card payments are handled by our payment providers.
• Account information, if you create an account, and your preferences.
• Device and usage information: IP address, device and browser type, and how you browse and use the website.
• Communications with us, including customer-care calls, emails and product reviews.

We collect this information directly from you, automatically through the Services and cookies as you use them, from service providers who process information on our behalf, and from our partners.

3. How we use your information

• To process, deliver and support your orders, returns and refunds.
• To create and manage your account.
• To send you marketing communications, only with your consent. You can unsubscribe at any time.
• To improve the website and our range, and to prevent fraud and misuse.
• To comply with legal obligations and requests from competent authorities.

4. Cookies and analytics

We use cookies and similar technologies that are necessary for the website to work, such as keeping your cart, and analytics tools that record how pages are used so that we can improve them. Where the law requires your consent before we use cookies that are not strictly necessary, we ask for it, and you can withdraw it at any time. You can also control or delete cookies in your browser settings.

5. Who we share your information with

• Shopify, the platform that hosts our online store.
• Delivery partners and our own delivery team, to deliver and collect orders.
• Payment providers, including card processors, when you choose them.
• Service providers that help us run the website, customer care and analytics.
• Companies of the Faisal Al Rasheed Group that support our operations.
• Competent authorities, where required by law.

We do not sell your personal information.

Our relationship with Shopify. The Services are hosted by Shopify, which collects and processes information about your use of them in order to provide and improve the platform. To provide certain enhanced features we use, Shopify may also draw on information about your interactions with our store, with other merchants and with Shopify itself, including to support personalised advertising. For that processing Shopify acts on its own behalf, under its own privacy policy. Depending on where you live, you may have the right to tell us not to share information about you for targeted advertising — contact us using the details below.

6. Data retention

We keep your personal information only for as long as needed for the purpose it was collected for, or as required by the laws of the State of Qatar — for example, order records for accounting and warranty purposes. We then delete it securely.

7. Your rights

Under Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016) you have the right to:

• know what personal information we hold about you and obtain a copy of it;
• withdraw your consent at any time;
• have inaccurate information corrected, updated or completed;
• have your information erased, or its processing restricted, where the law allows;
• object to processing that conflicts with your fundamental rights and freedoms;
• be informed of any breach affecting your personal information.

To exercise these rights, contact us using the details below. If you are not satisfied with our response, you may ask us to review it again, or complain to the competent data protection authority (the National Cyber Security Agency).

8. Security and breach notification

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss. If a breach affects your personal information, we will notify the competent data protection authority (the National Cyber Security Agency) and you within the periods required by law.

9. International transfers

Some of our service providers, including Shopify, store or process information outside the State of Qatar. We transfer personal information abroad only in accordance with the conditions set by Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016).

10. Children

Our Services are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us.

11. Other websites we link to

The Services may link to websites and platforms operated by others, including social networks. We do not control those sites and are not responsible for their content, privacy practices or security — please read their own privacy notices. Information you post on public or semi-public platforms may be visible to other users of those platforms.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version takes effect when it is published on this page, with a new “Last updated” date.

13. Governing law

This Privacy Policy is governed by the laws of the State of Qatar, and any dispute arising from it is subject to the competent courts of Qatar. It is available in Arabic and English.